Responsible Gaming

Introduction

At Jackpot City, we believe that online gaming should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. While we strive to provide an enjoyable gaming experience, it's important to understand that the house always has a mathematical advantage. Please gamble responsibly and within your means.

Age Verification

Online gambling in Canada is only available to individuals who are 18 years of age or older (or the legal age in your province, whichever is higher). By accessing Jackpot City, you confirm that you meet this requirement. We take age verification seriously and reserve the right to request proof of age at any time.

Warning Signs of Problem Gambling

If you recognize any of the following signs in your gaming behavior, please seek help immediately:

• Gambling more frequently or with larger amounts than intended
• Chasing losses by increasing bets to recover money
• Hiding or lying about your gambling activities
• Neglecting family, work, or other responsibilities due to gambling
• Using gambling as a way to escape stress, anxiety, or depression
• Borrowing money or going into debt to gamble
• Unable to cut back or stop gambling despite wanting to
• Experiencing mood changes when unable to gamble
• Jeopardizing relationships, job, or educational opportunities

Self-Help Tools

We provide several tools to help you maintain control of your gaming:

• Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly)
• Loss Limits: Establish a cap on losses you're willing to accept during a gaming session
• Reality Checks: Receive periodic reminders of how long you've been playing and how much you've spent
• Self-Exclusion: Temporarily or permanently exclude yourself from your account, preventing access for a set period
• Session Time Limits: Set automatic logout times to prevent extended gaming sessions

To activate any of these tools, contact our Customer Support team or adjust settings in your account preferences.

Support Organizations in Canada

If you or someone you know is struggling with problem gambling, please reach out to one of these trusted Canadian organizations:

National Resources

• Responsible Gambling Council
  Website: www.responsiblegambling.org
  A leading Canadian organization dedicated to reducing gambling-related harms through research, education, and treatment.
• Problem Gambling Services (1-800-GAMBLER in some provinces)
  Confidential counseling and support hotlines available across Canada.

Provincial Resources

Many Canadian provinces offer free, confidential gambling helplines and counseling services. Contact your provincial health ministry or gaming regulator for local resources in your area.

International Resources

Additional support organizations available worldwide:

• GamCare (United Kingdom)
  Website: www.gamcare.org.uk
• GamStop (United Kingdom)
  Website: www.gamstop.co.uk
• Gambling Help Online (Australia)
  Website: www.gamblinghelponline.org.au
• National Council on Problem Gambling (United States)
  Website: www.ncpgambling.org

Our Commitment

Jackpot City is committed to promoting responsible gaming. We support regulatory standards, maintain strict age verification procedures, and provide tools to help players maintain control. We also partner with recognized support organizations to ensure resources are available to those who need them.

Take Action Today

If you are experiencing problems with gambling, please seek help immediately. There is no shame in reaching out—professional support is available and confidential.

Contact the Responsible Gambling Council or call your local gambling helpline to speak with a trained counselor today.